Managed services and support in Switzerland

We support you in system integration and ensuring smooth IT operations. Additionally, we develop strategies for Business Continuity Management to ensure the availability of your IT systems.

Common Use Cases

System Integration: Combining different systems and applications to facilitate seamless data and process exchange.

Business Continuity Planning: 

Developing emergency plans to ensure operational continuity in case of disruptions or failures.

IT Operations Management: Establishing efficient operational models to monitor and manage the IT infrastructure.

Change Management: 

Implementing structured processes for effectively handling changes in the IT environment.

Monitoring and Reporting: 

Utilizing monitoring tools for proactive oversight of system performance and quick identification of issues.

Data Backup and Recovery: 

Implementing backup strategies for data restoration in the event of loss or damage.

Training and Awareness: 

Providing training for employees to enhance understanding of IT systems and their operation.

Through our comprehensive support in system integration, Business Continuity Management, and IT operations, we ensure that your IT environment remains robust, scalable, and continuously available.

Our Service Desk provides efficient support with 1st Level and 2nd Level assistance to quickly and reliably resolve your IT issues. We rely on the ITIL framework for our processes. We offer support in various operational models: 7x24, 5x8, and 5x12.

Common Use Cases

1st Level Support: First point of contact for user inquiries and technical issues, including error diagnosis and resolution.

2nd Level Support: In-depth support for more complex problems that require detailed analysis and expertise.

Multi-Channel Support: Providing assistance through various channels such as phone, email, and ticketing systems to maximize accessibility.

Proactive Issue Detection: Utilizing monitoring tools to identify and address potential issues before they affect users.

Knowledge Transfer: Documenting frequently occurring problems and their solutions for continuous improvement of the support process.

Reporting and Analytics: 

Generating regular reports on service quality, user inquiries, and identifying areas for improvement.

Scalability: Flexible adjustment of support levels based on demand to meet the needs of your business.

Through our efficient Service Desk, we ensure that your users receive the support they need to remain productive at all times.

We manage End User Computing and ensure an outstanding user experience while maintaining the highest security standards. Our focus is on providing stable and secure work environments for your users.

Common Use Cases

Desktop Management: Managing and optimizing desktop environments for a consistent and user-friendly experience.

Virtualization Solutions: Implementing Virtual Desktop Infrastructure (VDI) for flexible and secure access to company resources.

Mobile Device Management (MDM): Managing and securing mobile devices to ensure secure access and control over company data.

User Experience Monitoring: Continuously monitoring the user experience to identify opportunities for improvement and ensure satisfaction.

Access Management: Regulating user access and rights to ensure that only authorized users can access critical systems.

Security Protocols: Implementing security measures such as endpoint protection to safeguard devices and data from threats.

Training and Support: Providing training for end users to promote a secure and effective use of IT systems.

Incident Response: Rapid response actions in the event of security incidents to preserve the integrity of systems and data.

Through our comprehensive support in End User Computing, we guarantee both an optimal user experience and a high level of security.

We design and secure complex network architectures, implement advanced firewall, VPN, and Zero Trust concepts, and ensure secure access and rights management. Our solutions for container and code security, along with continuous security monitoring, reliably protect your IT.

Common Use Cases

Network Architecture Design: 

Designing customized network structures that optimally combine efficiency and security.

Firewall: Setting up and operating modern firewalls to protect against unauthorized access and cyber threats.

VPN Solutions: Implementing and managing secure Virtual Private Networks to ensure protected access to company resources.

Zero Trust Architecture: Introducing and operating Zero Trust models that continuously verify access to resources and grant only the necessary permissions.

Access and Rights Management: Managing user rights to ensure that only authorized users can access critical systems.

Container Security: Protecting container applications through security protocols and monitoring to avoid security risks.

Continuous Security Monitoring: Implementing monitoring solutions for early threat detection and rapid response to security incidents.

Through our comprehensive solutions in network and security, we ensure the protection of your digital infrastructure and enable uninterrupted operations.

Whether Public Cloud, On-Premise, or hybrid models – we seamlessly and efficiently operate your IT cloud landscape. Our focus is on monitoring and management to ensure maximum flexibility and security, firmly adhering to the ITIL framework.

Common Use Cases

Operation of Public Cloud Solutions: Monitoring and maintaining all cloud services to ensure optimal performance and availability.

Hybrid Cloud Management: Managing resources across multiple cloud and on-premise systems for a seamless user experience.

Resource Optimization: Continuously adjusting cloud resources to ensure cost efficiency and enhance performance.

Security Monitoring: Continuous oversight of the cloud landscape to identify and defend against threats early.

Performance Monitoring: Regularly reviewing system performance to ensure stability and availability.

Backup and Recovery: Implementing specialized backup solutions to ensure data integrity and quick restoration.

Incident Management: Rapidly responding to disruptions or outages to minimize operational downtimes.

Through our professional management of your cloud landscape, we guarantee smooth and secure IT operations.

We create all necessary technical, legal, and financial documents—from business cases to technical roadmaps and runbooks—to ensure your IT initiatives are successful.

Common Use Cases

Business Case Development: Creating well-founded decisions to justify investments in IT projects, including cost-benefit analyses.

Technical Documentation: Detailed preparation of system architecture, interfaces, and process flows to ensure smooth operations.

Legal Documentation: Drafting contracts, privacy policies, and compliance documents to meet legal requirements.

Financial Planning: Creating budgets and financing models for transparency and control of project costs.

Roadmapping: Developing comprehensive timelines and milestones for planning and managing IT projects.

Requirements Analysis: Identifying and documenting stakeholder requirements to optimize project outcomes.

Training Concepts: Creating training materials to assist employees in handling new systems and processes.

Through our comprehensive documentation and concept development services, we ensure that your IT projects are structured, transparent, and successfully implemented.